ji999's Privacy Policy

1 Introduction & Scope

ji999 is a safe and reliable online gaming platform operated for players in Bangladesh. We are deeply committed to protecting the personal information of our users. This privacy policy ("Policy") explains how ji999 collects information, the purposes for which that information is used, who it may be shared with, and how you can maintain control over your information.

This policy applies to ji999's website, mobile version, and all associated digital services. By using our platform, you acknowledge that you have read and understood the terms of this policy.

2 What Information We Collect

We collect various types of information to manage accounts and provide services on ji999. This information falls into two main categories:

2.1 Information You Provide

Information you directly provide when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile number linked to bKash, Nagad, or Rocket (for payment processing)
• Documents required for identity verification (National ID card, passport, or other valid documents)
• Address and location information
• Communication history with the support team

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Time spent on the platform and pages visited
• Login time and location information
• Game activity and transaction history
• Information obtained from cookies and similar tracking technologies

3 Purposes of Using Information

ji999 uses your information only for specific, legitimate, and fair purposes. We never use your information for unnecessary or unauthorized activities.

• Account Management: Creating, verifying, and maintaining your account
• Service Delivery: Providing gaming services, issuing bonuses, and processing transactions
• Age Verification: Confirming that the user is at least 21 years of age
• Payment Processing: Managing deposits and withdrawals via bKash, Nagad, and Rocket
• Security & Fraud Prevention: Ensuring account security and identifying suspicious activity
• Customer Support: Resolving your issues and providing assistance
• Regulatory Compliance: Meeting applicable legal and regulatory requirements
• Platform Improvement: Enhancing service quality and user experience
• Communication: Sending important updates, security notices, and account-related information

4 Information Sharing & Disclosure

ji999 does not sell your personal information to third parties. However, information may be shared in a limited way in certain circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technology infrastructure, and game software supply. These partners are bound by the same standard of privacy protection.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a proper formal request from a law enforcement agency, or other legal processes. In such cases, we provide only the information legally required.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new operator. Users will be notified in a timely manner in such cases.

5 Data Protection & Security

ji999 has implemented industry-standard technical and organizational measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure.

• End-to-End Encryption: All data transfers are encrypted using SSL/TLS technology
• Secure Payment Methods: Transactions are completed through the built-in security protocols of bKash, Nagad, and Rocket
• Access Controls: Only authorized staff can access data on a need-to-know basis
• Regular Security Audits: Our systems undergo regular security reviews
• Suspicious Activity Monitoring: Automated monitoring systems are active to detect unauthorized access and fraudulent activity
• Data Backup: Regular backups ensure the continuity of information

Please keep in mind that no method of data transfer or storage over the internet is 100% secure. We make every effort, but complete security cannot be guaranteed. It is therefore very important that you keep your password confidential and notify us immediately if you notice any suspicious activity.

6 Cookie Policy

ji999 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and activity.

6.1 Cookies We Use

• Essential Cookies: Essential for the platform's core functionality — maintaining login sessions and ensuring security
• Functional Cookies: For remembering your language preferences and settings
• Analytics Cookies: For analyzing how our services are used in order to improve them

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

7 Data Retention Period

ji999 retains your personal information only for as long as necessary. Specifically:

• Active Accounts: Complete information is retained for as long as your account remains active
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements
• Transaction Records: Financial transaction records are retained in accordance with legal obligations
• Deletion Requests: Where there is no legal obligation to retain it, information will be deleted upon your request

8 Your Rights

You have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the information we hold about you at any time. We will provide that information to you in a timely manner.

8.2 Right of Rectification

If the information we hold about you contains any errors or is incomplete, you may request a correction. Our support team will assist you through this process.

8.3 Right of Erasure

In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain some information for legal or regulatory reasons.

8.4 Right to Restrict Processing

You may request that processing of your information be restricted in certain circumstances, such as while a dispute about the accuracy of the information is ongoing.

8.5 Right to Object

You may object to certain processing of your information. We will consider your objection reasonably.

9 Protection of Minors

ji999 strictly provides services only to those aged 21 or above. We do not intentionally collect personal information from minors.

Age verification measures are in place at the time of registration. If any user creates an account using false information, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has created an account on our platform, please contact [email protected] without delay.

10 International Data Transfers

To provide ji999's services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to or higher than those described in this policy.

For international data transfers, we follow applicable legal frameworks and appropriate safeguards that maintain the security of your information.

11 Third-Party Links

Our platform may contain links to third-party websites or services. ji999 is not responsible for the privacy practices of these third parties. It is recommended that you read the privacy policy of any external site before visiting it.

12 Policy Changes & Updates

ji999 may update this privacy policy from time to time. For significant changes, we will notify users by email or via a notice on the platform. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy.

The date of the most recent change to the policy will be noted on this page. We recommend that you review this policy regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali and English

We take all privacy-related complaints seriously and work to resolve them promptly. We will acknowledge receipt of your complaint and keep you informed of the progress.